Essence of Consumer Protection

Today's consumer environment is very global and very complex. In this environment, the essence of consumer protection is:
: Consumer Laws and Enforcement
: Consumer Education; and
: A System of Complaints and Redress

Consumer Laws

Consumer laws set the legislative framework for consumer protection, providing safeguards for consumer. The most important law protecting consumer in Malaysia is the Consumer Protection Act, 1999.

Other related laws protecting consumers include:
: Trade Description Act, 1972;
: Sale of Goods Act, 1950;
: Hire Purchase Act, 1967;
: Sale of Drugs Act, 1952: and
: Pesticides Act, 1968;

Through enforcement of these laws, consumers can expect, to some extent, better protection. Additionally, if consumers feel they did not get what was expected from the product or service or the performance of the product or service is below what was promised or below "reasonable expectations", they can seek redress from the Tribunal for Consumer Claims. The Tribunal represents an affordable and accessible system for the consumer to seek redress.

Consumer Education